TQM (Total Quality Management)

TQM (Total Quality Management)
In order to make business excellency in the present scenario, it calls for
continuously changing process/method/procedure that makes the
goods/services delighting to customers. TQM is that management philosophy
which create such organization. Total Quality Control (TQC) is only limited to
manufacturing department.
Definition
TQM is an integrated organizational approach in delighting customers
(both external and internal) by meeting their expectation on a continuous basis
through every one involved with the organization working on continuous
improvement basis in all products/processed along with proper problem
solving methodology.
In other words, TQM means activities involving everyone (management
persons & workers) in a totally integrated effort towards improving
performance at every level. Improved performance means: Quality, cost,
manpower development, quality of work life etc. It leads to increased
customer and employee satisfaction.
In short, the definition implies – continuously meeting customers
requirement at the lowest cost by utilizing the potential of all employees.
Hence TQM can also be called as = Continuous Quality Improvement (CQI).
Why TQM? The reasons are:
1. Commitment to customers.
2. Improved productivity and quality.
3. Reduced cost.
4. Improved company's image.
5. Increased employees participation.
Principles of TQM
1. Agree with customers requirement.
2. Understand customers/suppliers.
3. Do the right things.
4. Do things right first time.
5. Various measures/action for success.
6. Continuous improvement is the goal.
7. Training is essential.
8. Better communication skills.